COVID-19 Update

Last Updated: February 2, 2021

At PNG, the health and safety of our employees, customers and communities is our top priority. During the COVID-19 pandemic, we’ve taken the necessary steps to ensure the safe and reliable delivery of natural gas and support for customers during this challenging time.

Focussing on safe, reliable natural gas delivery

When our team members need to visit homes or businesses, they follow provincial health recommendations and PNG’s COVID-19 health and safety protocols including:

  • Maintaining physical distancing of two metres
  • Wearing gloves, masks and eye protection while performing work, and
  • Ensuring regular hand washing before and after a visit.

Customer billing support

We understand that the COVID-19 pandemic may be creating financial hardship and uncertainty for some customers. If you are having challenges with bill payments, contact us and we can support you with flexible pay arrangements that meet your individual needs.

Our customer service team is available to serve you, at 1-800-667-2297 or CustomerService@png.ca.

Fraud prevention: protect yourself

It’s important to be aware of the heightened risk of scams and fraud during challenging times. This could include knocking on doors to try to gain entry to homes or sending emails or text messages pretending to be a representative from PNG.

If you’re ever unsure about whether a communication that appears to be from PNG is legitimate, don’t click any links or open any files sent to you. This technique can be used to enter your computer and gather personal information as you enter the item. Contact our customer care center at 1-800-667-2297 or by email at CustomerService@png.ca if you have questions or concerns about a communication you have received.

Be sure to watch out for:

  • Requests for personal information: PNG will never ask for your password or personal information via email.
  • Digital payment: PNG does not require that payments be made immediately and/or via digital currency or prepaid credit card.

Supporting communities

PNG is committed to making a difference to the communities we serve, particularly as the impacts of the COVID-19 pandemic are increasing demands on local organizations that provide community services.

PNG recently made donations totalling $32,000 to various foodbanks, hospitals, and long-term care homes in the communities we serve in addition to $6,600 to the United Way of Northern BC through our Workplace Campaign 2020. This builds upon donations made earlier in 2020 to nine foodbanks in our service territory.

By working together, we can help meet community need.

Our commitment to you

As information around how to prevent the spread of COVID-19 is evolving, we will provide regular updates on how PNG is adapting and what that means for our customers.