Manage Your Account
Manage your PNG account Online
PNG’s Customer Advantage account management portal and online billing program offers customers convenience, flexibility and efficiency.
Services at your convenience include:
- Enrol in e-billing
- Open or close your account
- Make service requests
- Manage your account and make payments
- View your account summary and history
- View your usage
- Receive notifications, news alerts and important information
- Enrol in Budget Billing, or leave the program at any time
- Environmentally friendly, paperless billing
Please note, you have a new 8-digit account number as of August 3, 2021. This new account number can be found on your August/September 2021 bill, and subsequent bills thereafter.
How to Create a Customer Advantage Profile
If you are not an existing e-bill customer:
- Find your NEW account number. Your new account number is available starting with your August/September 2021 bill. If you have not yet received your new account number, you will need to wait to create a Customer Advantage profile.
- Visit png.ca and click “Sign up”
- Complete the Registration Form using your new account number
If you are an existing e-bill customer:
- Visit png.ca
- Sign-in to Customer Advantage using the e-mail associated with your e-bill account
- Select “Forgot Password” at log in
- Follow the prompts
Do you have more than one account?
Once you’ve completed your Customer Advantage registration, you can add additional accounts to your online profile. Navigate to Account Summary > Update My Info > Add Account.
Do you need additional assistance with creating your account or logging in?
Contact our Customer Care Team at 1.800.667.2297, 8:00am-4:00pm PST, Monday – Friday.
