Enrol in PNG's Budget Billing Plan
PNG’s Budget Billing Plan lets you spread your payments out over twelve equal payments throughout the year in order to:
- make budgeting easier;
- give you more predictability in your bills; and
- help smooth out seasonal high bill periods.
Any PNG residential or commercial customer whose account is in good standing is eligible to enrol.
How Does it Work?
Customers can enrol in the plan in any month of the year and expect to pay the same budget amount for 12 months.
The equal payment amount is determined by the previous 12-month gas usage and billed dollar amounts for the property.
In the sixth month of the budget year, this payment amount is compared against the actual gas charges along with any open differential; the payment plan amount will be adjusted if it exceeds threshold limits.
We will remind you on the fifth month of your Budget Billing plan that we are conducting a six-month review, and that you may see an adjusted amount for the remainder of your plan.
Our goal is for your budget year to end with an actual account balance, as of billing, as close to zero as possible. We don’t want you to owe us, and we don’t want to owe you.
Account Management: Monitor Your Usage
Remember to regularly review your account to monitor your usage and account status. This will help you avoid any budget surprises during your “settlement month”, which is the twelfth and final month of your annual Budget Billing Plan.
Our goal is for your budget year to end with an actual account balance, as of billing, as close to zero as possible.
However, your budget billing amount is based on your previous year’s consumption. If your usage has increased—which can happen because of colder temperatures; aging appliances; forgetting to service appliances; more people in the home; poor insulation and more—you may end up owing a settlement payment at the end of your annual budget billing period.
What is a Settlement Month?
Your Budget Billing Plan settlement month is the twelfth month of your plan. You will be asked for the final monthly installment of the budget payment, plus the actual account balance remaining on your invoice. The actual account balance remaining is the difference between the totals of your monthly budget amounts and the monthly billed amounts while on the Budget Billing Plan.
If the actual account balance is in a credit position greater than the twelfth installment of the Budget Billing Plan, you won’t be asked to pay anything. We apply the credit to your account until the account credit balance is used completely. If you prefer to receive a refund cheque for the credit balance amount, you can contact our Customer Care to request one be issued.
How to Apply to Enrol
Any PNG residential or commercial customer whose account is in good standing is eligible to enrol.
To apply to enrol in the Budget Billing program, log in or create a Customer Advantage account. Once you are successfully logged in, visit the “My Account” tab on the left-hand side, select “Billing & Usage”, select “Budget Billing”, check the “Enrol” box and submit.
Alternatively, you can apply by completing the Budget Billing Enrollment Form available here.
Please note, we recommend enrolling in the Budget Billing Plan only if there have been 12 months of billed usage for the property. This ensures that we can accurately calculate an appropriate budget payment amount without the risk of over, or under, estimating the budget plan amount.
For More Information
Our Customer Care team is happy to answer any questions you may have about our Budget Billing Plan. Please contact us during business hours at 1-800- 667-2297.
You can also learn more about Budget Billing by reading our Frequently Asked Questions.