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Emergency Contacts

Gas Emergency 24-Hour Service: 1-800-663-1173

If you are contacting Pacific Northern Gas Ltd. (PNG) about a concern with your natural gas services, such as gas odor or an emergency involving natural gas, please do not e-mail us, please use the phone number listed above.

If you smell that rotten egg, sulphur smell of natural gas, or hear the flow of escaping gas, here is what you should do:

  1. Leave the building immediately; leaving the door open and any windows that may already be open.
  2. Don’t smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
  3. Turn your gas off at the meter, if you know how.
  4. Use a nearby phone to call the PNG 24 hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.



Department Contacts

PNG Customer Care Center

8:00 AM to 4:00 PM Pacific Time
Monday through Friday, excluding Statutory Holidays


Registrar and Transfer Agent

Computershare Trust Company of Canada
600, 530 – 8th Avenue SW
Calgary, AB T2P 3S8

Media Relations

TriSummit Utilities Inc.
2100, 444 5th Avenue SW
Calgary, Alberta
T2P 2T8


Donation and Sponsorship Inquiries 

Pacific Northern Gas Ltd.
750 – 888 Dunsmuir Street
Vancouver, British Columbia
Canada, V7C 3K4

3rd Party Crossing Inquiries


General Inquiries

Pacific Northern Gas Ltd.
750 – 888 Dunsmuir Street
Vancouver, British Columbia
Canada V6C 3K4
604-691-5680  (Fax: 604-697-6210)

Contact Us

If you have an emergency request please call: 1-800-663-1173
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