Gas Emergency 24-Hour Service: 1-800-663-1173
If you are contacting Pacific Northern Gas Ltd. (PNG) about a concern with your natural gas services, such as gas odor or an emergency involving natural gas, please do not e-mail us, please use the phone number listed above.
If you smell that rotten egg, sulphur smell of natural gas, or hear the flow of escaping gas, here is what you should do:
- Leave the building immediately; leaving the door open and any windows that may already be open.
- Don’t smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
- Turn your gas off at the meter, if you know how.
- Use a nearby phone to call the PNG 24 hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.
PNG Customer Care Center
Please note, our Customer Care Centre is closed from July 30, 2021 at 12:00pm, and resuming normal business hours on August 3, 2021 at 8am, as we work to upgrade our billing and customer information systems to serve you better.
Registrar and Transfer Agent
Pacific Northern Gas Ltd.
750 – 888 Dunsmuir Street
Vancouver, British Columbia
Canada V6C 3K4
604-691-5680 (Fax: 604-697-6210)