If you receive a phone call from someone claiming to be a PNG representative using aggressive behaviour and high-pressure tactics stating that you owe payment, threatening service disconnection and/or requesting payment information, hang up the phone and call us to verify your account status.
- Do not give out payment or banking information: PNG does not collect payment or banking information over the phone, and does not take payment in the forms of e-mail money transfer, wire transfer, cryptocurrency, cash or prepaid credit cards. If you are asked for this type of payment or information, hang up and call PNG.
- Be suspicious of high-pressure tactics: If you receive a phone call from someone claiming to be a PNG representative stating that you owe payment immediately, requiring payment through digital currency or using high-pressure tactics, hang up the phone and call us.
- Don’t trust caller ID: Fraudsters often use “spoofing technology” to trick caller ID and display a fraudulent company name. A call may appear to come from PNG when it does not.
- Do not enter into a sales contract without the facts: PNG does not solicit customers to sell contracts, or request customers enter into contracts, for commodity agreements. If you get a call, or door-to-door visit, from a salesperson claiming to be with PNG, call us.
- When in doubt, call us: If you think a call is suspicious, or have any concerns for any reason, hang up and call us.
- Know your account status: If an account is behind in payment, or in arrears, PNG will send several notices through the mail or via e-billing, and we may call you to notify you of your account status or request payment. If you are unsure of your account status, refer to your last PNG bill, or call us to verify your account status.
- Always use trusted payment methods: To learn about safe payment methods that PNG does accept, visit https://png.ca/account/pay-your-bill-your-bill-explained/.
- Don’t provide personal information via social media: PNG also never collects or requests payment, banking, account or personal information via social media.
In addition to notifying PNG, you can also choose to report fraudulent or suspicious activity to the Canadian Anti-Fraud Centre through its website at www.antifraudcentre.ca or telephone at 1-888-495-8501.