Warning Notice: Fraudulent Calls

If you receive a phone call from someone claiming to be a PNG representative stating that you owe payment, threatening service disconnection and/or requesting payment information, hang up the phone and call us.

  • Do not give out payment or banking information: PNG does not collect payment or banking information over the phone, and does not take payment in the forms of e-mail money transfer, wire transfer, cryptocurrency, cash or prepaid credit cards. If you are asked for this type of payment or information, hang up and call PNG.
  • Don’t trust caller ID: Fraudsters often use “spoofing technology” to trick caller ID and display a fraudulent company name. A call may appear to come from PNG when it does not.
  • When in doubt, call us: If you think a call is suspicious, or have any concerns for any reason, hang up and call us.
  • Know your account status: If an account is behind in payment, or in arrears, PNG will send several notices through the mail or via e-billing. We do not call you to notify you of your account status or request payment. If you are unsure of your account status, refer to your last PNG bill, or call us.
  • Don’t provide personal information via social media: PNG also never collects or requests payment, banking, account or personal information via social media.

If you think you may have received a scam call from someone impersonating PNG, call us at 1-800-667-2297 between 8:00 AM – 4:00 PM PST and after hours at 1-800-663-1173 on our 24/7 phone line.

In addition to notifying PNG, you can also choose to report fraudulent or suspicious activity to the Canadian Anti-Fraud Centre through its website at www.antifraudcentre.ca or telephone at 1-888-495-8501.