If emergency officials request PNG to do so, we will turn off natural gas service as a precautionary measure, or if there is an immediate threat to PNG infrastructure. Once emergency officials confirm the situation is safe, there are a number of steps that PNG takes to safely restore natural gas service:
Once the gas is shut off at the meter, DON’T try to turn it back on. Only a certified gas technician can turn the gas on safely. Call PNG or any qualified gas fitter to restore gas service. If leaking gas starts to burn, don’t try to put the flame out. Leave immediately and only shut off the gas at the meter if you are able.
Shut off your gas valve at the meter. You can turn your gas off at the main shut-off valve on the inlet pipe next to your gas meter. Using a wrench or other suitable tool, give the valve a quarter turn in either direction so that it is crosswise to the pipe.
If water levels were high enough to cover the gas meter, call PNG to check your meter and regulator before using your gas system. Flood waters may have shifted your home or caused other stresses to the gas piping.
CAUTION: If you smell gas, or if there is evidence of a gas leak, don’t enter the building. Turn your gas off at the main shut-off valve on the inlet pipe next to your gas meter. Using a wrench or other suitable tool, give the valve a quarter turn in either direction so that it is crosswise to the pipe. Call our 24-hour emergency line at 1-800-663-1173, your local fire department, or 911.
All electrical wiring in buildings that have been partially or fully covered by flood water must be checked by a qualified electrician or electrical inspector before being put into service again. Any loose wires should be considered “live” and a definite hazar
Don’t try to put natural gas appliances back in service yourself. Gas appliances that have been flooded should not be used until inspected by a licensed heating contractor.
A licensed heating contractor will check, clean, repair and pressure test all gas pipes that have been clogged with mud or debris. Switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and rusting metal parts can also be damaged.
Please note, the cost of restoring some appliances to a safe operating condition can exceed the cost of a new appliance.
For more information on flood safety, call us at 1-800-667-2297 or visit these organization’s websites: