PNG holds public and employee safety as a main priority and we work with provincial emergency officials to monitor various forest fire situations in B.C. We also work with local fire and emergency authorities to ensure public safety, and protect our natural gas infrastructure.
Do not shut off your natural gas if you receive an evacuation order. If fire or emergency officials request PNG to do so, we will turn off natural gas service as a precautionary measure, or if there is an immediate threat to PNG infrastructure. Once fire or emergency officials confirm the situation is safe, there are a number of steps that PNG takes to safely restore natural gas service:
The decision to lift the evacuation order is made by local fire officials after consultation with other agencies, including PNG. Once the order is lifted, customers will be able to return to their homes.
Don’t try to put natural gas appliances back in service yourself. Do not use any gas appliances that have been damaged, until they have been thoroughly inspected by a registered gas contractor. The contractor will check, repair and pressure test all gas pipes that may have been affected by the forest fire. They will also check that all your gas equipment is safe to operate.
If you smell rotten eggs or sulfur or hear the sound of escaping gas, go outside and then call our 24-hour natural gas emergency line at 1-800-663-1173 or 911.
For information on wildfire status and evacuation orders please visit your local Regional District website: