Report an Emergency

Gas Emergency 24-Hour Service: 1-800-663-1173

If you are contacting Pacific Northern Gas Ltd. (PNG) about a concern with your natural gas services, such as gas odor or an emergency involving natural gas, please do not e-mail us, please use the phone number listed above.

If you smell that rotten egg, sulphur smell of natural gas, or hear the flow of escaping gas, here is what you should do:

1. Leave the building immediately; leaving the door open and any windows that may already be open.
2. Don’t smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
3. Turn your gas off at the meter, if you know how.
4. Use a nearby phone to call the PNG 24 hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.