If You Suspect A Leak

Gas Leaks and Odours

At PNG safety is our number one priority and we are available 24/7 at 1-800-663-1173 to investigate if you smell gas or think there is a leak.

As natural gas is odourless and invisible, an odour similar to rotten eggs or sulphur is added for your safety so that you can smell if there is a leak. If you think you smell natural gas or hear hissing from the flow of escaping gas, you need to act immediately and follow these steps:

  1. Stop – Right away stop what you are doing. Do not smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
  2. Go – Exit the building immediately; leaving open the door and any windows. Turn your gas off at the meter, if you know how and it is safe to do so.
  3. Call – Use a nearby phone to call the PNG 24-hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.