Understanding Your Bill

Sections On Your Bill Explained

  • Account Number

    Your account number is a unique number that identifies your account with Pacific Northern Gas Ltd. (PNG). Account numbers identify two things: The first nine digits beginning with two zeros identify you (the customer). This portion of your account number will always stay the same as long as you are a PNG customer regardless of where you move within our service area. The last seven digits identify your premise (the address of the service). This portion of your account number will change if you move to a different location. If you have more than one account with PNG, the first portion of the account number will be the same for all of your accounts and the second portion will be different for each account.

  • Billing Date

    Billing date is the date your bill was issued and mailed to you. Transactions after this date will appear on your next bill. Billing period is the period of time in which charges are billed to your account.

  • Previous Balance

    This shows the balance of your previous bill and any payments, credits, or adjustments applied to your account prior to this billing.

  • Balance Forward

    This shows the total of any unpaid charges carried forward from your previous bill and any credits or adjustments that may have been applied to your account between billing periods. If there is a balance owing here, it is due and payable immediately.

  • Rate Class

    This identifies the classification of service you are receiving from PNG.

  • Meter Number

    This is a unique number identifying the meter that is measuring the gas being consumed at this premise. You may see this number change if your meter is exchanged due to routine maintenance.

  • Gas Use Calculation

    This shows how much gas you’ve used over the billing period. It lists your current meter reading, and subtracts your previous meter reading. The volume used is multiplied by a conversion factor that accounts for your location’s standard conditions of temperature and pressure to give your gas usage in gigajoules (GJ). One GJ is roughly the amount of energy needed to heat a typical house for one day during cold winter weather. You pay for the gas you consume, measured in gigajoules.

  • Delivery Charges

    Delivery Charges are made up of a basic charge, delivery charge and rate riders. These fees are paid to cover the costs of maintaining the natural gas system. All delivery charges are reviewed annually by PNG’s economic regulator, the British Columbia Utilities Commission (BCUC).

    • Basic Charge:
      A standard fee charged to all customers. This fee pays a portion of the cost of the facilities required by PNG to deliver gas to its customers. The fee is charged whether you are using gas or not.
    • Delivery Charge:
      This charge is based on your use and is to recover the costs incurred by PNG to deliver gas through its facilities to your home or business
    • RSAM Delivery Rider:
      RSAM stands for “Revenue Stabilization Adjustment Mechanism” and is applied to rates to enable PNG to stabilize revenue from year to year. Every year, PNG forecasts how much revenue it will receive from customers based on the annual forecast of gas to be consumed by customers. It is impossible to forecast this amount exactly as deliveries to customers vary due to weather.

    If the weather is colder than expected, then more gas will be consumed and revenues may be greater than what was forecast to be recovered from customers. Therefore, PNG is allowed by the British Columbia Utilities Commission to record the difference between forecast and actual revenue recovery from residential and small commercial customers in the RSAM deferral account. Either a credit or a debit RSAM rate rider will be added to residential and small commercial customer’s rates for the following year.

  • Commodity Charges

    Commodity charges reflect the costs of buying and transporting gas. PNG doesn’t mark up these costs—you pay what we pay.

    Commodity Charge:
    This is the charge for the gas you have consumed in this billing period. This recovers the costs paid by PNG to buy gas on the open market. These costs are passed through to you without mark-up and are reviewed by the British Columbia Utilities Commission every three months. The commodity charge will change periodically, either decreasing or increasing in response to changes in the gas market prices.

    GCVA Commodity Rider:
    The commodity charge payable by customers is based on a forecast of the gas market prices PNG expects to pay to gas suppliers over a 12-month period. The difference between the forecast commodity cost PNG charges its customers and the actual gas market prices are recorded by PNG in an account called the Gas Cost Variance Account (GCVA). The balance of this account is reviewed by PNG and the British Columbia Utilities Commission every three months. Either a credit or a debit rate rider will be applied until the next review period. In this way, customers pay the same cost for gas as is paid by PNG.

  • Taxes and Other Charges

    Franchise Fee (Municipal Operating Fee):
    A franchise fee or operating fee is collected by PNG on behalf of some municipalities for allowing PNG to install and operate its pipeline distribution system in streets and laneways owned by the municipality. PNG pays the municipality the franchise fee collected in the previous calendar year by the end of March of the following year.

    PNG collects 5% GST on all transactions on behalf of the federal government.

    PNG collects 7% PST is charged for certain types of consumption on behalf of the provincial government.

    Innovative Clean Energy (ICE) Fund:
    The ICE Fund levy was introduced by the provincial government to support the Province’s energy, economic, environmental, and greenhouse gas reduction priorities and to advance B.C.’s clean energy sector.

    Carbon Tax:
    Carbon Tax is a Provincial tax that applies to the purchase of all fossil fuels within the Province of B.C. The tax is collected by the Energy Supplier and remitted directly to the Provincial Government.

  • Consumption History Graph

    This is a graphical representation of the consumption recorded on your account compared to past months.

  • Special Message Box

    This area of your bill is reserved for special and important messages regarding changes to gas rates, revisions to taxes or tax rates, and other important things that you should be aware of. Please pay special attention to messages that appear in this box.

  • Current Charges Due By

    This is the due date of your bill. This is the latest date we should receive payment in full for current charges. Any unpaid balance remaining after the due date is subject to a late payment charge. Please note that any unpaid balance from previous bills is already past due and should be paid immediately.

  • Mailing Address

    This is the address your bills are sent to. For some customers, this may be different than the service address. You should check to make sure the address is correct. If it is not, please notify us and we will update our records.

  • Pre-Authorized Payment Plan

    If you are enrolled in the Pre-Authorized Payment Plan, this will let you know the amount that will be withdrawn from your financial institution and the date it will be withdrawn. Please note that normally funds are withdrawn early on the morning of the due date.

  • Payment Return Slip

    This slip gives your account number, bill due date and total amount due. If you pay either by mail or pay in person at your financial institution, please include the return slip.

If you have further questions about your bill, please contact Customer Care at 1-877-836-7427.