Close an Existing Account
Moving Outside PNG Area
If you have an existing PNG account and are moving to an address that does not have gas within the PNG area, log in to your Customer Advantage account, Visit the “My Account” tab on the left-hand side, select “Service Requests”, select “Move Out” and follow the prompts.
Transfer Existing Account within PNG Service Area
If you have an existing PNG account, and you need to transfer your account to another address that has natural gas within the PNG area, log in to your Customer Advantage account, Visit the “My Account” tab on the left-hand side, select “Service Requests”, select “Transfer” and follow the prompts.
Log In to Customer Advantage
Accessing Services Through the Customer Care Centre
You may also choose to complete a move out request or transfer your account through PNG’s Customer Care Centre.
Customer Service
Our Customer Service Representatives work Monday through Friday, from 8:00 AM to 4:00 PM Pacific Time, excluding Statutory Holidays. Please allow at least two business days for us to complete your order. If you have an immediate service need, please call the PNG Customer Care Center at 1-800-667-2297.