Update Your Account

Update Your Account

To help Pacific Northern Gas Ltd. (PNG) serve you better, please use this form to make any necessary revisions to the information on your PNG account such as your name, phone number or mailing address.

Existing Account

If you have an existing PNG account, and you need to transfer your account to another address that has natural gas within the PNG area, please use the Transfer an Existing Account form.

First-Time Customer

If you are a first-time customer, or do not currently have an account with PNG, and you are moving to property within the PNG service area and need natural gas service established in your name, please use the Open a New Account form.

Moving out of PNG Area

If you have an existing PNG account and are moving to an address that does not have gas within the PNG area, please use the Close an Existing Account form.

Customer Service

Our Customer Service Representatives work Monday through Friday, from 8:00 AM to 4:00 PM Pacific Time, excluding Statutory Holidays. Please allow at least two business days for us to complete your order. If you have an immediate service need, please call the PNG Customer Care Center at 1-800-667-2297.

Update your Account

  • Date Format: DD slash MM slash YYYY
  • Name Change

  • Phone Number Change

  • Mailing Address Change

  • If you would like to change the address to which your bill is mailed, please indicate the address here. (NOTE: Use this form ONLY to change a mailing address. If you are moving to a new address, please either use the Open a New Account, Close an Existing Account, or Transfer an Existing Account forms.)
  • To obtain a record of this information, please print a copy of this form before submitting to Pacific Northern Gas Ltd.

    After submitting this form, you will receive a confirmation e-mail. Please ensure that your e-mail address is correct.