Ways to Pay Your Bill

Ways to Pay Your Bill

PNG offers many bill payment options so you can select what is most convenient for you. 

We also offer a Budget Billing Plan, to use with any payment option, to make budgeting easier by offering 12 equal monthly payments over the year. This helps reduce the seasonal differences in energy costs between the summer and winter months.

If you have questions, our customer service team is available to serve you, at 1-800-667-2297 or customerservice@png.ca.

Payment Options

  1. Pre-Authorized Payment Plan:  Set up to have your PNG bill paid automatically from your bank account each month with our pre-authorized payment plan. Just complete this application form and attach a personal cheque marked VOID and send to customerservice@png.ca (or can be mailed in to the address at the front of your bill). You will still receive a monthly statement which will state the amount that will be withdrawn from your account on your due date.
  2. Mail:  Send a cheque or money order to the address on the front of your bill.
  3. Online or telephone banking:  Contact your financial institution for details.
  4. At your financial institution:  A transaction fee may be charged at the time of payment. You will need to bring a copy of your bill.
  5. Credit Card through our website:  PNG’s online payment system is powered by KUBRA EZ-PAY. This service allows you to make a payment by either Visa or MasterCard. To use this service you will be charged a 1.95% service fee.
  6. Credit Card over the phone:  Visa and MasterCard accepted. Call PNG Customer Care Center at 1-800-667-2297 to be connected to KUBRA EZ-PAY. A 1.95% service fee still applies for telephone payment.

Budget Billing Plan

Any PNG residential or commercial customer whose account is in good standing is eligible to enrol in PNG’s Budget Billing Plan.

Budget Billing enables you to pay your annual use over 12, equal, monthly payments. The budget amount is determined by the previous 12-month gas usage and billed dollar amounts for the property.

To serve you better, we are making improvements to this program coming into effect August 2021. In order to implement these changes, we are temporarily suspending the Budget Billing Plan program for all customers. The Budget Billing Plan will resume again in August 2021.

Customers who are not currently enrolled, but would like to be, can register for the plan beginning in August.

To learn more about our new budget billing plan , read our Frequently Asked Questions