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Paper Bill Distribution Resumes Amidst End of Postal Strike

December 18, 2024

With postal employees returning to work this week, PNG is resuming paper bill distribution.

Starting today, December 18th, bills generated from November 15th—the first day of the postal strike—and onwards are being mailed out.

Canada Post has advised that there may be postal service delays as the service gradually works through its mail backlog.

Please note, invoice due dates have not changed, and we encourage customers to manage through any ongoing postal delays so that they can continue to pay bills on time and avoid late payment charges. Customers can get in touch with our Customer Care Centre for any questions about balances, bill due dates or any other inquiries about their account status.

With the anticipated postal delays, please see below alternate options for receiving your bill, and options for paying your bill.

Alternate options for receiving your bill:

  1. Sign up for a Customer Advantage account.  Manage your account online including enrolling in paperless billing.
  2. If you already have a Customer Advantage account,  sign up for paperless billing.  Go to the ‘Billing and Usage’ menu item and select the ‘Paperless Billing’ option to change your delivery method. 
  3. Call 1-800-667-2297 to speak to a Customer Service Representative to obtain your current balance and due date, or if you have any questions about signing up for Customer Advantage and/or paperless billing.

Alternate options for paying your bill:

  1. Sign up for pre-authorized payments and have your payment automatically withdrawn from your bank account on the due date.  Select ‘PreAuthorized Payment Plan’ form.
  2. Pay your bill online, by telephone or in person at most financial institutions.
  3. Pay by credit card through our website. PNG’s online payment system is powered by KUBRA EZ-PAY. This service allows you to make payment by either Visa or MasterCard.  To use this service, you will be charged a 1.95% service fee.
  4. Pay by credit card over the phone. Visa and MasterCard are accepted. Call PNG Customer Care Center at 1-800-667-2297 to be connected to KUBRA EZ-PAY. A 1.95% service fee applies for telephone credit card payment.

More Information

For more information, or help making a payment, please contact PNG’s Customer Care Center:

8:00 AM to 4:00 PM Pacific Time
Monday through Friday, excluding Statutory Holidays
1-800-667-2297
CustomerService@png.ca