Your online account — simple, secure and available anytime
Customer Advantage is PNG’s online billing and account management portal, giving you a secure, convenient way to manage your account — from checking your balance to submitting a service request.
Whether you prefer to stay paperless or just want quick access to your account details, Customer Advantage puts everything in one place.
Log in or sign up at myaccount.png.ca
Need help? We’re here to assist.
What You Can Do with Customer Advantage
View your bill and account summary
Check your balance, due dates and billing history anytime — no need to call.
Switch to e-Billing
Receive your bill faster and reduce paper clutter with a secure digital statement.
Make payments and manage service requests
Submit requests, update your information and manage multiple accounts in one place.
Track your natural gas usage
See how your usage changes through the seasons and find opportunities to save energy.
Receive alerts and notifications
Get helpful updates about your bill, payment confirmations and important service information.
How to Sign Up or Log In
Already enrolled in e-Billing?
Simply sign in with your existing email.
If it’s your first time on the new system, click Forgot Password and follow the steps.
New to Customer Advantage?
You’ll need your 8-digit PNG account number (found on your bill).
Visit myaccount.png.ca, click Sign up for Customer Advantage, and follow the prompts.
Prefer not to create an account?
You can still make a one-time online payment — no log-in required. Visit the Pay Now Guest page.
Why Use Customer Advantage?
Customer Advantage helps you:
- Save time — skip the phone queue and manage your account at your convenience
- Stay organized — access all your billing and service information in one secure place
- Reduce paper waste — with fast, reliable e-Billing
- Track energy use — so you can make informed choices and find ways to save
Our Customer Care team is still here if you prefer to manage your account by phone — but for many customers, Customer Advantage is the easiest way to stay on top of things.
Frequently Asked Questions
Visit myaccount.png.ca, click Sign up for Customer Advantage, and follow the prompts including entering your 8-digit PNG account number and email address.
Your 8-digit account number is on your PNG bill, inside the box on the upper right side of the page.
If you are an e-Billing customer, but do not yet have a Customer Advantage account, sign in with your existing account email and choose Forgot Password the first time you access the Customer Advantage portal.
Yes. Paper billing remains available — e-Billing is optional.
Yes. Visit the Pay Now Guest page.
Sign in to Customer Advantage, open “Billing & Payments”, and update your payment method.
Visit myaccount.png.ca, select “Start Service” or “Stop Service”, and follow the steps.
Call us toll-free at 1-800-667-2297, Monday – Friday, 8:00 am – 4:00 pm PST, use the contact form on our Contact page.